Case Study - Arabic-first Knowledge & Policy Copilot
Multi-ministry RAG copilot with glossary/terminology control and version-aware citations across Arabic and English repositories.
- Client
- Multi-Ministry
- Year
- Service
- AI Strategy, RAG Implementation, MLOps
Overview
Multiple ministries were working from fragmented repositories (SharePoint, DMS, email archives) in Arabic and English. Policy drafting cycles were slow and citation errors were common.
We delivered an Arabic-first RAG copilot with glossary/terminology control and version-aware citations. The system runs on secure on-prem Kubernetes with SSO/RBAC and full audit logs.
Human-in-the-loop approval ensures sensitive outputs meet governance standards, while red-team testing and evaluation suites maintain system integrity.
The solution indexed 220k+ pages and enabled 1,400 staff across 3 ministries with enterprise-grade security controls.
What we did
- Arabic-first RAG Implementation
- On-prem Kubernetes Deployment
- SSO/RBAC Integration
- Human-in-the-loop Controls
- Red-team Testing
- Version-aware Citations
- Info retrieval time reduction
- 72%
- Drafting turnaround improvement
- 45%
- Citation accuracy
- 96%
- Email reduction per policy note
- 31%